Privacy Policy
Philly's Best Pizza & Subs
5134 Thunder Hill Rd, Columbia, MD 21045
Phone: (410) 715-9595 | Email: phillysbestpizzasub@gmail.com
Effective Date: May 1, 2026 | Last Updated: May 4, 2026
1. Introduction
This Privacy Policy describes how Philly's Best Pizza & Subs ("we," "us," or "our") collects, uses, and protects the personal information you provide when you enroll in our loyalty rewards program at phillys-best-loyaltyscan-production.up.railway.app/app.
2. Information We Collect
When you sign up for the Philly's Best Pizza & Subs loyalty rewards program, we collect:
- Full name
- Mobile phone number
- Email address (optional)
- Birthday month and day (optional)
- Purchase and transaction history
- SMS opt-in consent status and timestamp
3. How We Use Your Information
We use your personal information solely to operate the Philly's Best Pizza & Subs loyalty rewards program, including to:
- Send one-time login verification codes (OTP) via SMS
- Send loyalty points balance updates via SMS
- Send reward and redemption notifications via SMS
- Send promotional offers and marketing messages via SMS (with your consent)
- Send birthday bonus notifications
- Send delivery status updates via SMS
- Track your loyalty points and transaction history
4. SMS / Text Messaging Program
Program Name: Philly's Best Pizza & Subs Loyalty Rewards
Message Types: Login codes (OTP), points updates, reward notifications, promotional offers, delivery updates
Message Frequency: Message frequency varies. You may receive 2–8 messages per month.
Rates: Message and data rates may apply.
Opt-Out: Reply STOP to cancel at any time.
Help: Reply HELP for assistance, or contact us at (410) 715-9595.
Opt-In: By checking the SMS consent checkbox on our sign-up form and submitting, you provide express written consent to receive the above messages from Philly's Best Pizza & Subs.
5. Mobile Information and Third-Party Sharing
✅ No mobile information, including phone numbers and SMS opt-in consent data, will be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, trade, or otherwise transfer your mobile phone number or SMS consent information to any third party for their marketing purposes. Your mobile information is used solely to deliver the SMS messages described in this policy.
We use Twilio Inc. as our SMS delivery service provider. Twilio processes messages on our behalf as a data processor and is contractually prohibited from using your information for their own marketing purposes.
6. Data Security
Philly's Best Pizza & Subs implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
7. Data Retention
We retain your personal information for as long as your loyalty account is active or as needed to provide you services. You may request deletion of your account and associated data by contacting us at (410) 715-9595.
8. Your Rights and Choices
- Opt out of SMS: Reply STOP to any message at any time
- Request information: Contact us to request a copy of your data
- Delete your account: Contact us at (410) 715-9595
- Re-subscribe: Reply START after opting out
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted at this URL with an updated effective date.
10. Contact Us
Philly's Best Pizza & Subs
5134 Thunder Hill Rd, Columbia, MD 21045
Phone: (410) 715-9595
Email: phillysbestpizzasub@gmail.com